Officially rolled out on 23 January, the new hotline 1-4732, or 1-4SEC, serves as the primary channel for concerns related to company registration, reportorial requirements, and general requests.
The SEC is phasing out the old network of multiple direct lines to establish a single entry point.
SEC Chairperson Francis Lim stated that the move addresses feedback from the business community regarding accessibility.
Francis Lim
“One of the clear messages we’re getting from the business sector is the need for a more accessible SEC. With the hotline, we hope to reduce instances of busy lines and drop calls, and offer quality and real-time assistance to the public,” Lim said.
Currently, the Commission’s Contact Center manages an average of 800 to 900 calls daily.
Under the new system, designated call takers will handle initial inquiries and utilise a “warm transfer” mechanism to route complex issues to the appropriate departments.
While some direct contact numbers for various SEC offices remain operational during the transition, the Commission has confirmed these will eventually be removed to establish 1-4SEC as the sole public hotline.
Lim noted that the unified system offers companies a more convenient channel, reinforcing the agency’s drive to improve service delivery.
“By providing smoother transactions to the public through 1-4SEC, we hope to strengthen the public’s trust and confidence in our systems,” he said.
